Refund policy

Returns
You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, untested and in its original sealed packaging, in the same condition you received it. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@stargazer-products.com. Returns need to be sent to: Stargazer, Unit 10C, D & E The Grip Industrial Estate, Hadstock Road, Linton, Cambridgeshire, CB21 4XN, United Kingdom.

Return postage is not provided by Stargazer. We recommend using a tracked service.

You can always contact us with any return questions at contact@stargazer-products.com.

Hygiene
For hygiene reasons, makeup and hair dye can't be returned once the packaging has been opened, or the product has been used or tested, unless it's faulty.

Damages and issues
Please inspect your order on arrival and contact us straight away if an item is faulty, damaged or not what you ordered, so we can put it right. This doesn't affect your statutory rights.

Exceptions
Gift cards can't be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. If you cancel your order within 14 days of receiving it, we'll also refund the standard delivery charge you paid. Please allow some extra time for your bank or card provider to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@stargazer-products.com.